FAQs

Q1. What type of tours do you offer?

Two Streets Back offers small group tours, fully guided, focusing on unique itineraries and destinations. Each tour has a maximum of 6 people, with an average length of 6 days. Our tour designers can also help creating your own individual private tours.

Q2. What sort of fitness level is expected for your tours?

In order to participate fully on our small group tours, all travelers need to be in reasonably good physical health. Although our group tours are not designed as adventure tours, a basic level of fitness is required to navigate stairs at train stations, shrines, and temples, and to be on your feet for 2-3 hours one time. You may also have to carry your own luggage between station and your accommodation at destinations.

Q3. How many people can join your group tour?

Unlike other small group tours, which are typically up to 12 – 15 people, our small group tours have a maximum of 6 people allowing you to eat smaller local restaurants, take part in activities available only for small groups and enjoy more interaction with your fellow passengers, your tour manager, and the local people you will encounter.

Q4. What are the age restrictions on your tours?

For our small group guided tours, the minimum age is 20. There is no upper age limits, however, you should be in good physical health to travel independently. Please read through the itinerary carefully and assess your ability to manage and enjoy your chosen tour. If in any doubt, please feel free to contact us directly.

Q5. What is the standard of accommodation?

Comfortable 3–4-star Western-style hotels with private bathrooms. Some itineraries may feature “Ryokan” (Japanese Inn), or “Shukubo” (traditional temple lodging), which are Japanese style accommodation with tatami flooring and futon bedding with shared bathing facilities.

Q6. What type of ground transportation is used?

In an effort to expose our travelers to as much local life as possible, we use high quality, clean and efficient Japanese public transport including “Bullet Trains” wherever possible for each destination. If our activities are not conveniently serviced by public transport, taxis or minibuses may be utilized for your comfort and time efficiency.

Q7. What type of luggage do you recommend for your tours?

We strongly recommend bringing your luggage as light and small as possible, as our tours use public transport and are not door-to-door bus tours. Please keep in mind that you will have to carry your own luggage on/off public transport as well as between stations and accommodations. As our tours are relatively short, you might like to join the tour with smaller luggage, while leaving your main large suitcase elsewhere or getting it transferred to the final destination.

Q8. I have special dietary needs, can you assist?

We will try our best to accommodate your dietary needs. However, we cannot guarantee that all your needs will be catered to. Since some meals are fixed in advance and not flexible, or cannot be modified for different diets, for example at specialty restaurants or local food stalls. Please keep in mind that daily Japanese diet contains gluten (e.g., soy sauce and miso, etc.), and seafood (such as fish stock as the basis for most dishes), which are rarely or never replaced with substitute ingredients.

Q9. Can you help organize Visa?

We are unable to organize Visa on your behalf. You can do this yourself or with the support of a travel agent in your country. Please visit the website of the Ministry of Foreign Affairs of Japan (https://www.mofa.go.jp/j_info/visit/visa/index.html) to verify if your country is exempt from applying for a visa in advance.

Currently, based on the New Border Measures from June 2022, all foreign nationals who wish to newly enter Japan need to apply for a Visa. Please visit the website of Japan National Tourist Organization.  (https://www.japan.travel/en/practical-coronavirus-information/government-measures)

Q10. Can you help organize international flight to Japan?

We do not offer any international flights. However, we will happily advise on your travel arrangements within Japan.

Q11. Are airport transfers included in your tours?

As most of our tours are less than a week, and the majority of our guests are already in Japan, airport transfers are not included in our tours.  We will, however, happily assist you with your onward journey by providing detailed directions or reserving seats on your behalf whenever requested

Q12. Can you book extra nights of accommodation before or after my tour?

We are always happy to book additional accommodation for the nights preceding or following your tour on a space-availability basis.

Q13. Do you offer single rooms?

The tour price is for one person on a twin share basis, which means if you are a solo traveler, you will be sharing a room with another passenger of the same gender. However, single supplements are available for guests who prefer not to share a room, but are subject to availability.

Q14. Is it possible to make any changes to the itinerary?

We are unable to change our tour itineraries for individual passengers. However, if you choose not to participate in an included activity, it is your responsibility to catch up with the group for the next activities or next destination. We cannot reimburse you for any portion of the tour that you have not participated in.

Q15. What if I arrive late and miss part of the tour?

If for any reason you will be arriving late, we can advise you as to the most convenient place to join the group, but ultimately this will be your own responsibility. Please note there is no reimbursement for any portion of the tour that you may miss.

Q16. What if I need to leave the tour earlier?

You can sign off the tour if you need to leave earlier, although you won’t be reimbursed for any portion of the tour unused. It is also your responsibility for your own arrangements and costs associated with leaving the tour earlier.

Q17. What methods of payment do you accept?

We ask for a 20% deposit on booking, and the final balance 30 days before the departure date of your tour. If your booking is made within 30 days of the departure date, the full amount is payable at the time of booking.  We accept payment by credit card (Visa, Mastercard, and AMEX). We do not charge any additional fee for card payment.

Q18. What happens if I need to cancel?

Please refer to Terms and Conditions page for cancellation fees which will apply if you need to cancel the tour.

Q19. Should I arrange travel insurance by myself?

Travel insurance is compulsory for all international travelers participating in our tours. We require that at a minimum you are covered for medical expenses including emergency repatriation. You will not be permitted to join the group until evidence of travel insurance and the insurance company’s 24-hour emergency contact number has been sighted by your tour manager.

If you have credit card insurance, your tour manager will require details of the participating insurer/underwriter, the level of coverage, policy number, and emergency contact number rather than the bank’s name and your credit card details. You won’ be reimbursed for any part of the tour due to your failure to present evidence of your travel insurance.

Q20. What financial security do I have?

We are a fully licensed and authorized travel agency, as well as a member of JATA (Japan Association of Travel Agencies). All our tours are 100% guaranteed against financial failure, giving confidence and protection to all of our traveling guests.